Your privacy matters to us. This Privacy Policy explains what personal information lucky block collects, how we use it, and the steps we take to keep your data safe on our Philippines gaming platform.
When you register an account on lucky block, we collect basic personal information including your full name, date of birth, email address, and mobile number. This information is required to verify your identity and ensure that only eligible Filipino players aged 21 and above can access the platform. We may also ask for a government-issued ID during the verification process to comply with applicable regulations. All personal details you provide are stored securely and used only for the purposes described in this policy. Providing accurate information is your responsibility as a registered member of the platform.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your GCash or Maya wallet details. We do not store full payment credentials on our servers — transactions are handled through secure payment processing channels. The name registered on your payment wallet must match the name on your lucky block account, and this matching data is retained for verification and fraud prevention purposes. Transaction records including amounts, dates, and reference numbers are kept as part of your account history. This data helps us resolve any disputes and comply with financial reporting requirements in the Philippines.
We automatically collect information about how you interact with the lucky block platform, including the games you play, bets you place, session durations, and features you access. This activity data helps us understand player behaviour, improve the platform experience, and identify any unusual patterns that may indicate fraud or problem gaming. Device information such as your operating system, browser type, IP address, and screen resolution may also be collected to optimise platform performance on your device. We use cookies and similar technologies to remember your preferences and maintain your session while you are logged in. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
When you contact our support team, we collect and retain the content of your messages, your contact details, and any attachments you provide. This information is used to resolve your query, improve our support processes, and maintain a record of interactions for quality assurance purposes. Support communications may be reviewed by our team to train staff and ensure consistent service standards for all Filipino players. We will never share the content of your support conversations with third parties except where required by law or to process your request. If you contact us by email, the email address you use will be associated with your account record.
Your personal information is used to create and maintain your lucky block account, verify your identity, and ensure you meet the eligibility requirements for players in the Philippines. We use your details to process login requests, manage account security, and send you important notifications about your account status. If you request a password reset or account recovery, we use your registered contact details to authenticate the request. Account management data is retained for as long as your account remains active and for a reasonable period after closure as required by applicable regulations. We will notify you of any significant changes to your account terms using the contact details you have provided.
We use your payment information and account details to process deposits and withdrawals accurately and securely in Philippine pesos. Transaction data is used to maintain your account balance, generate statements, and investigate any discrepancies or disputes that may arise. We may share limited transaction information with our payment processing partners — GCash and Maya — solely for the purpose of completing your requested transaction. All financial data is handled in accordance with applicable payment security standards and is never used for purposes beyond those described in this policy. Keeping your payment details up to date in your account settings helps ensure smooth and timely processing of all transactions.
Your data helps us detect and prevent fraud, money laundering, and other prohibited activities on the platform. We use automated systems and manual review processes to monitor account activity for signs of suspicious behaviour, and we may flag accounts for additional verification when unusual patterns are detected. Lucky block is required to comply with applicable Philippine laws and regulations, which may include sharing certain data with regulatory authorities upon request. Age verification data is used to ensure that no player under 21 years old can access the platform. We take these obligations seriously and treat all compliance-related data handling with the highest level of care and confidentiality.
Aggregated and anonymised usage data is analysed to understand how Filipino players interact with the platform and to identify areas where the experience can be improved. This includes reviewing which games are most popular, how players navigate between sections, and where technical issues most commonly occur. Insights from this analysis are used by our development team to prioritise updates, fix bugs, and introduce new features that better serve our players. We do not use individual player data for platform improvement analysis in a way that could identify you personally. Your feedback submitted through support channels may also be used to inform product decisions, always in anonymised form.
As a player on lucky block, you have rights over your personal data. Below is a summary of what you can request at any time by contacting our support team.
You can request a copy of the personal information we hold about you at any time. We will provide this within a reasonable timeframe and in a clear, readable format.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Some changes may require identity verification before they are applied.
You may request deletion of your personal data, subject to our legal obligations to retain certain records. Account closure requests will be processed promptly by our support team.
In certain circumstances, you can ask us to limit how we use your data while a dispute or review is in progress. We will acknowledge your request and act on it as quickly as possible.
You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose. This right applies to data you have actively provided to us.
Where we process your data based on legitimate interests, you have the right to object. We will review your objection and cease processing unless we have compelling grounds to continue.
To submit any data rights request, contact our support team at [email protected]. Please include your registered account email address and a brief description of your request so we can locate your records and respond efficiently. We aim to acknowledge all data rights requests within 3 business days and to fulfil them within 30 days, in line with standard data protection practices. If your request is complex or involves a large volume of data, we will notify you of any extension to this timeframe. All requests are handled confidentially by our dedicated data team.
Our support team is ready to help Filipino players with any data or privacy concerns. You can also check our FAQ for quick answers, or head straight to your account.